Effective Date: April 19, 2026
At Abide Design, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or place an order. Our website currently promotes custom hats and patches, explains a process where customers choose a hat, submit a logo or design for a custom leather patch, approve a mockup, and receive the finished order by shipment, so this policy is written to match that business activity.
We may collect personal information that you voluntarily provide to us when you place an order, request a quote, contact us, submit a custom order request, send us artwork or logo files, or otherwise communicate with us through the website. This information may include your name, email address, phone number, billing address, shipping address, order details, uploaded design files, and any other information you choose to share with us.
We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device type, and general site usage data. This information helps us operate the website, understand how visitors use it, and improve the user experience.
How We Use Information
We use the information we collect to provide our products and services, including processing orders, communicating with you about your order, preparing custom mockups, producing custom products, arranging shipping, and providing customer support. This matches the website’s described order flow, which includes choosing a hat, customizing a patch with a submitted logo or design, approving the mockup, and receiving the order within the stated timeline.
We may also use your information to improve our website, maintain internal business records, prevent misuse of the site, and send service-related updates. If marketing communications are ever offered, we would only send them in accordance with applicable law.
Custom Designs
Because Abide Design offers custom products, customers may submit logos, artwork, or other design files as part of the ordering process. The site specifically states that customers can send a logo or design and the team will create a custom leather patch based on that submission.
We use submitted files only for purposes related to the requested order, including review, mockup preparation, production, communication, and fulfillment. You are responsible for ensuring that you have the right to use any logo, artwork, or content you provide to us.
Payments
If purchases are made through the website, payment information may be collected and processed by third-party payment providers rather than stored directly by us. We do not state here that we store full payment card information ourselves unless that is actually the case.
Cookies
Our website may use cookies and similar technologies to support basic site functionality, improve performance, and better understand visitor activity on the site. These tools may help us remember preferences, analyze traffic, and improve the website experience.
You can usually change your browser settings to block or delete cookies, but doing so may affect how some parts of the website function.
Sharing Information
We do not sell your personal information. We may share your information only where reasonably necessary to operate our business and fulfill orders, including with payment processors, shipping providers, website hosting providers, or technical service providers that help us run the website and business.
We may also disclose information where required by law, regulation, legal process, or where necessary to protect our rights, customers, or business operations.
Data Security
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no website or method of electronic transmission is completely secure, so we cannot guarantee absolute security.
Retention
We keep personal information only for as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, and comply with legal or tax obligations.
Your Rights
Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, or to request correction or deletion of that information. To make such a request, you may contact us through the contact information provided on the website.
Third-Party Services
Our website may contain links to third-party websites or may rely on third-party services for payments, shipping, hosting, or other operational functions. We are not responsible for the privacy practices of third-party websites or services outside our control.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations. Any updated version will be posted on this page with a revised effective date.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact Abide Design using the contact details provided on the website.